Shipping
Thank you for shopping with us at Sebastian Audio! We are excited to deliver high-quality speakers to enhance your audio experience. This Shipping Policy outlines the details of our shipping procedures and provides important information on shipping rates, delivery times, and order tracking. Please read this policy carefully before making your purchase.
Processing Time
After receiving your order, we strive to process and package it within 1 to 2 business days. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.
Shipping Methods
We partner with reputable shipping carriers to ensure the safe and timely delivery of your speakers. The available shipping methods will be displayed at the checkout, and you can choose the one that best suits your needs.
Shipping Rates
Shipping costs are calculated based on the weight and dimensions of the speakers, as well as the delivery location. Shipping rates will be shown during the checkout process before you finalize your order.
Domestic Shipping
We offer shipping within [Country/Region]. Please allow 3 to 7 business days for delivery once your order has been shipped, depending on your location. Remote areas may experience slightly longer delivery times.
International Shipping
We also provide international shipping to select countries. International delivery times may vary depending on the destination and customs clearance procedures. Please allow 7 to 21 business days for international orders to arrive.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow a few hours for the tracking information to become active.
Address Accuracy
It is your responsibility to provide accurate shipping information. Please double-check your shipping address during checkout. We cannot be held responsible for delivery issues arising from incorrect or incomplete addresses.
Undeliverable Packages
In the event of an undeliverable package (due to an incorrect address, multiple delivery attempts with no response, or refusal of the package), we will contact you to arrange for reshipment. Additional shipping charges may apply for reshipping.
Shipping Delays
While we strive to deliver your order on time, there might be unexpected delays caused by weather conditions, natural disasters, or other external factors. We will do our best to keep you informed about any significant delays.
Shipping Damages
In the unfortunate event that your speakers arrive damaged, please notify us immediately. We may require photographic evidence of the damage and will work with you to arrange for a replacement or refund.
Order Cancellation
If you need to cancel your order, please contact our customer support team as soon as possible. If the order has not been shipped, we will process the cancellation and issue a refund. Once the order is shipped, our standard return policy will apply.